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Tech lead

Tech Lead

  • Delhi
  • Job Code: 12345
  • Experience: 5 years

Responsibilities:
Understand and become conversant in a relatively large software application
Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
Teach solutions to customers.
Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking system.
Work with members of the team and other departments/teams to resolve product issues.
Meet individual case management, and contractual metrics

Required Skills / Experience:
Excellent verbal and written communication

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